Comprehensive Support Services for Gambling Harm Recovery
Comprehensive Support Services for Gambling Harms Here's a list of organisations in Surrey and Rushmoor areas that deal with gambling harms or provide support:
GAMBLING HARM SUPPORT SERVICES
Surrey-wide Services:
  1. Surrey Drug and Alcohol Care (SDAC)
  • Phone: 0808 802 5000
  • Provides gambling addiction support
  1. i-access Surrey Mental Health
  • Phone: 0800 915 4644
  • Mental health support including gambling issues
  1. Catalyst Support Ltd
  • Phone: 01483 590150
  • Addiction support services
Rushmoor Specific:
  1. Rushmoor Healthy Living
  • Phone: 01252 362660
  • Location: Farnborough
  1. Safe Haven Aldershot
  • Phone: 01252 447 000
  • Mental health crisis support
GP SURGERIES
Surrey:
  1. Woking Health Centre
  • Phone: 01483 715911
  1. Guildford Medical Practice
  • Phone: 01483 505444
  1. Redhill Health Centre
  • Phone: 01737 773344
Rushmoor:
  1. Cambridge Practice, Farnborough
  • Phone: 01252 371900
  1. Wellington Practice, Aldershot
  • Phone: 01252 344882
NATIONAL ORGANISATIONS WITH LOCAL PRESENCE
  1. GamCare National Helpline
  • Phone: 0808 8020 133
  • Free support for Surrey/Rushmoor residents
  1. Gamblers Anonymous Surrey
  • Phone: 0330 094 0322
  • Meetings in Guildford and Woking
  1. Citizens Advice Surrey Heath
  • Phone: 01276 417900
  • Debt and gambling advice
  1. Citizens Advice Rushmoor
  • Phone: 01252 313817
MENTAL HEALTH & WELLBEING SERVICES
  1. Mind Surrey
  • Phone: 01737 245888
  • Mental health support
  1. Richmond Fellowship Surrey
  • Phone: 01372 384200
  • Recovery services
  1. Surrey and Borders Partnership NHS
  • Phone: 0300 55 55 222
  • Mental health trust
FINANCIAL SUPPORT SERVICES
  1. StepChange Debt Charity
  • Phone: 0800 138 1111
  • Gambling-related debt support
  1. Christians Against Poverty (CAP) Surrey
  • Phone: 01274 760720
  • Debt counselling
  1. Money Advice Service
  • Phone: 0800 138 7777
  • Financial guidance
ADDITIONAL RESOURCES:
  • Gordon Moody Association - Residential treatment
  • BeGambleAware - Online resources
  • NHS Gambling Clinic - Specialist services via GP referral
Important Notes:
  • All NHS GP surgeries can provide gambling harm referrals
  • Many services offer online/video support
  • Most helplines are free and confidential
  • Services cover surrounding boroughs including Surrey Heath, Waverley, Elmbridge, and Hart
MARKETING PLAN
REFERRAL GROWTH STRATEGY: 6-12 MONTH PLAN
For Gambling Harm Support Service - Surrey/Rushmoor
MONTHS 1-2: FOUNDATION & QUICK WINS
1. GP Surgery Campaign
  • Action: Create and distribute "Gambling Harm Toolkit" (screening questions, digital referral, patient leaflets) to GPs.
  • Visits: Target 5 surgeries/week, offering 15-minute presentations.
  • Expected outcome: 10-15 referrals/month.
2. Betting Shop Partnership
  • Action: Partner with betting shops (e.g., Coral, Ladbrokes, William Hill) to place discrete "Need Help?" cards near ATMs, toilets, and exits.
  • Expected outcome: 5-10 self-referrals/month.
MONTHS 3-4: STRATEGIC PARTNERSHIPS
3. "Trusted Professional Network"
Create referral pathways and offer "Spot the Signs" training to:
  • Housing associations (e.g., Vivid Housing)
  • Food banks (e.g., Farnborough Food Bank)
  • Expected outcome: 20+ referrals/month.
4. Digital Presence Boost
  • Google Ads: Utilize grant for targeted keywords ("gambling help Surrey").
  • Social Media: Launch "Stories of Hope" campaign, partnering with local groups.
  • Expected outcome: 15-20 web referrals/month.
MONTHS 5-6: WORKPLACE & STUDENT INITIATIVES
5. "Workplace Wellbeing Programme"
Target large employers (e.g., BAE Systems, Surrey County Council) with:
  • Employee awareness sessions.
  • Manager training and confidential referral pathways.
  • Expected outcome: 10-15 referrals/month.
6. Student Support Network
  • Partnerships: Engage University of Surrey, Farnborough College of Technology.
  • Activities: Freshers' week presence, Student Union partnerships, online awareness.
  • Expected outcome: 5-10 referrals/month.
MONTHS 7-9: COMMUNITY INTEGRATION
7. Faith Community Engagement
  • Action: Create "Faith Leaders Toolkit" and partner with local religious associations (e.g., Surrey Muslim Association).
  • Activities: Monthly drop-in sessions at religious venues.
  • Expected outcome: 10+ referrals/month.
8. Sports Club Initiative
  • Partners: Engage local football clubs (e.g., Aldershot Town FC) and Sunday leagues.
  • Activities: Player welfare sessions, parent awareness for youth teams.
  • Expected outcome: 5-10 referrals/month.
MONTHS 10-12: INNOVATION & SUSTAINABILITY
9. "Affected Others" Programme
  • Action: Launch support groups and online evening sessions for family members.
  • Partners: Collaborate with organizations like Relate Surrey.
  • Expected outcome: 15+ family referrals/month.
10. Professional Champions Network
  • Recruitment: Engage champions in Police, Probation, Job Centre Plus, Citizens Advice.
  • Activities: Monthly meetings, referral incentive scheme.
  • Expected outcome: 20+ referrals/month.
CREATIVE INITIATIVES:
  • "Borrow My Story" Campaign (library book inserts, QR codes).
  • Barber Shop/Hairdresser Network (discrete cards, posters).
  • "Recovery Runs" (monthly 5K, Parkrun partnership).
  • Pub Watch Scheme (licensee collaboration, fruit machine awareness).
MEASUREMENT & TARGETS:
6-Month Target:
  • 100% increase from baseline referrals.
  • 5 new referral sources established.
12-Month Target:
  • 200% increase from baseline.
  • 10 sustained referral partnerships.
  • 80% of referrals from professional network.
RESOURCE REQUIREMENTS:
Minimal Budget Option:
  • Staff time, basic printed materials (£500), online platform, 2 hours/week social media.
Optimal Budget (£5,000-10,000):
  • Part-time coordinator, professional marketing, event sponsorship, venue hire, referral tracking system.
QUICK START ACTIONS (Week 1):
  1. Email template to GP practice managers.
  1. Book meetings with Citizens Advice.
  1. Create LinkedIn profile for service.
  1. Design referral form with QR code.
  1. Contact largest employer HR departments.
KEY SUCCESS FACTORS:
Make referring EASY - One-click/call referrals
Regular contact - Monthly updates to partners
Show impact - Share success statistics
Reciprocate - Refer to partners when appropriate
Be visible - Regular community presence
Build trust - Consistent follow-through
Peer-Led Support & Connection: The Heart of Lived Experience
Peer Support Groups
Safe, non-judgmental spaces facilitated by trained peers with lived experience. Groups focus on specific stages of recovery, demographics, or related issues. The core expectation is genuine understanding and shared experience.
1:1 Peer Mentoring
Matching individuals with a trained peer mentor who has successfully navigated recovery. Provides personalised support, encouragement, practical advice, and hope through shared experience. Expectation is a trusted, relatable guide.
Online Community
Moderated, safe digital spaces for 24/7 peer connection, sharing struggles and successes, asking questions, and feeling less isolated. Expectation is accessibility and anonymity if desired.
Telephone/Text Support
Immediate access to trained peers for crisis support, encouragement, or just someone to talk to who understands. Expectation is availability and empathy.
Peer-led support forms the foundation of lived experience organisations, creating an environment where individuals feel truly understood by those who have walked a similar path. This connection is often described as the most powerful element of recovery support, as it breaks through the isolation that frequently accompanies gambling addiction.
The value of peer support lies in its authenticity—peers can say "I've been there" and truly mean it. This shared experience creates an immediate bond and trust that is difficult to establish in other therapeutic relationships. For many individuals seeking help, this may be the first time they feel genuinely understood without judgment or shame.
These peer connections also provide living proof that recovery is possible, offering hope when many feel hopeless. The various formats—groups, one-to-one mentoring, online forums, and telephone support—ensure that individuals can access peer support in ways that feel comfortable and appropriate to their circumstances, whether they're in crisis, need ongoing encouragement, or simply want to feel less alone in their journey.
Practical Support & Advocacy: Addressing the Fallout
Gambling addiction often leaves a trail of practical problems that can feel overwhelming and insurmountable. Lived experience organisations recognise that recovery isn't just about stopping gambling—it's about rebuilding a stable life free from the chaos that addiction creates.
Financial Advice & Debt Management
Specialist support (often delivered by peers trained alongside financial experts) to assess debt, negotiate with creditors, create budgets, rebuild financial stability, and access relevant benefits. The expectation is non-judgmental, practical help to regain control over what is often the most immediate and pressing consequence of gambling harm.
Legal Support & Signposting
Advice and signposting regarding legal issues arising from gambling (e.g., fraud, family court proceedings, employment issues). The expectation is guidance through complex systems that may feel intimidating or confusing to navigate alone.
Housing Support
Assistance with housing instability caused by gambling losses, including signposting to shelters, tenancy support, and prevention of homelessness. The expectation is help securing basic safety and stability as a foundation for recovery.
Employment & Education Support
Guidance on disclosing addiction (if appropriate), rebuilding CVs, interview skills, accessing training, and finding sustainable employment. The expectation is support in rebuilding a productive life and financial independence.
What makes this practical support distinctive in lived experience organisations is the understanding that comes with it. Financial advisors who have themselves experienced gambling debt bring a unique perspective that combines professional expertise with personal insight. They understand the shame and anxiety that accompanies financial devastation and can address both the practical and emotional aspects of rebuilding financial stability.
Similarly, advocacy support recognises that systems can be overwhelming, especially when individuals are already struggling with the emotional burden of addiction. Having someone who understands both the systems and the experience of gambling harm can make navigating these challenges less daunting and more successful.
Emotional & Psychological Support: Healing the Mind
While practical support addresses the external consequences of gambling harm, emotional and psychological support focuses on healing the internal wounds. Gambling addiction often co-exists with or stems from underlying mental health issues, trauma, or emotional distress. Lived experience organisations recognise the importance of addressing these deeper aspects of recovery.
Counselling & Therapy
Access to qualified therapists (often specialising in addiction, CBT, trauma) for 1:1 or group therapy. While peers provide crucial support, professional therapeutic intervention is often essential. The expectation is evidence-based psychological treatment delivered with understanding of gambling-specific issues.
Specialist Therapeutic Groups
Groups focusing on specific underlying issues like trauma, anxiety, depression, or anger management, often facilitated by therapists but incorporating peer perspectives. The expectation is addressing root causes in a supportive environment.
Motivational Support
Helping individuals find and sustain their motivation for change, especially during challenging times. The expectation is encouragement and reinforcement of personal goals through understanding the unique motivational journey of gambling recovery.
Crisis Intervention
Immediate support and pathways to help during moments of intense urge or emotional distress. The expectation is rapid, compassionate response from those who understand the urgency and intensity of gambling urges.
The integration of professional therapeutic approaches with lived experience perspectives creates a powerful combination. Therapists who specialise in gambling addiction or who work closely with peer supporters can offer evidence-based interventions within a context of genuine understanding. This combination helps address both the addiction itself and the underlying factors that may have contributed to its development or maintenance.
Crisis support is particularly crucial in gambling recovery, as urges can be sudden and overwhelming. Having immediate access to someone who understands these urges and can provide both emotional support and practical strategies can be the difference between maintaining recovery and relapse.
Education, Prevention & Relapse Prevention: Building Resilience
Education forms a critical component of recovery, empowering individuals with knowledge and skills to understand their addiction and build sustainable recovery. Lived experience organisations place significant emphasis on this aspect, recognising that insight and practical strategies are essential for long-term freedom from gambling harm.
Recovery workshops and courses, often a central focus for organisations like GamLearn, provide structured learning about the nature of gambling addiction, the psychology behind it, and practical tools for managing it. These educational components benefit greatly from lived experience delivery, as peers can share real-world examples and strategies that have worked in their own recovery journeys.
Relapse prevention planning takes this education and personalises it, helping individuals identify their specific triggers, warning signs, and effective coping mechanisms. This collaborative process between peers and/or counsellors results in a tailored strategy that acknowledges the unique challenges each person faces in maintaining their recovery.
For those not yet ready or able to stop gambling completely, harm reduction approaches offer non-judgmental strategies to reduce negative impacts. This meets people where they are in their journey, providing support without demanding immediate abstinence.
Public education and awareness activities give those in recovery opportunities to share their stories (if comfortable) to help others. This not only contributes to prevention efforts but can also be a meaningful part of an individual's recovery journey, transforming painful experiences into something that benefits others.
Family & Affected Others Support: Healing Relationships
Gambling addiction rarely affects only the individual gambler—it creates ripples that impact partners, children, parents, friends, and colleagues. Lived experience organisations recognise the importance of supporting this wider circle of affected individuals, both for their own wellbeing and as part of creating a supportive environment for the person in recovery.
Dedicated support groups and services for affected others provide spaces where family members and friends can share their experiences, learn about addiction, and develop strategies for their own wellbeing. These groups acknowledge that loved ones often experience their own trauma, financial hardship, broken trust, and emotional distress as a result of someone else's gambling.
Family therapy facilitates communication and healing within the family unit, addressing damaged relationships and building new patterns of interaction. This can be crucial for sustainable recovery, as family dynamics can either support or undermine the recovery process.
The lived experience element is the cornerstone, offering unparalleled empathy, credibility, and proof that recovery is attainable.
What makes family support particularly valuable in lived experience organisations is the insight from those who have been on both sides of the equation—individuals who have experienced gambling harm themselves and seen its impact on their loved ones, or family members who have supported someone through recovery and can share their journey with others in similar situations.
This support recognises that recovery is a family process, not just an individual one. Rebuilding trust, establishing healthy boundaries, improving communication, and healing from shared trauma are all essential components of family recovery. By addressing these relational aspects, lived experience organisations help create the supportive environment that makes sustainable recovery more likely.
Advocacy & Systemic Support: Changing the Landscape
Beyond supporting individuals and families, lived experience organisations play a crucial role in advocating for systemic change. This work recognises that gambling harm is not just an individual problem but is influenced by policy, regulation, industry practices, and societal attitudes.
Individual Advocacy
Supporting individuals to navigate systems (e.g., accessing NHS services, dealing with employers/banks, legal proceedings) and ensuring their voice is heard. The expectation is having someone "in their corner" who understands both the systems and the experience of gambling harm.
Collective Advocacy
Using the collective voice of lived experience to influence policy, regulation, and industry practices to prevent gambling harms and improve support services. The expectation is working towards systemic change that reduces harm and improves recovery options.
Training & Consultancy
Providing lived experience insights to train professionals (GPs, social workers, counsellors, gambling industry staff) to better understand and respond to gambling harms. The expectation is improving the broader response system through authentic expertise.
The power of lived experience in advocacy cannot be overstated. When policymakers, regulators, and industry representatives hear directly from those who have experienced gambling harm, it brings a reality and urgency to discussions that might otherwise remain theoretical. Personal stories highlight gaps in support, harmful industry practices, and opportunities for prevention in ways that statistics alone cannot.
Training and consultancy work extends this influence, helping professionals across various sectors develop more effective, compassionate responses to gambling harm. Whether training GPs to better identify gambling problems, helping social workers understand the impact on families, or advising gambling operators on more effective harm reduction measures, lived experience brings invaluable insight to these educational efforts.
This advocacy work also provides meaningful opportunities for those in recovery to transform their difficult experiences into positive change, contributing to a sense of purpose and meaning that supports their own ongoing recovery journey.
Aftercare & Long-Term Recovery: Sustaining Freedom
Recovery from gambling addiction is not a destination but a journey—one that continues long after the initial crisis has passed and gambling has stopped. Lived experience organisations understand the importance of ongoing support for maintaining recovery and building a fulfilling life beyond addiction.
Ongoing Peer Support
Access to groups and mentorship for as long as needed, recognising recovery is a lifelong journey. The expectation is continued connection and support that evolves with changing needs over time.
Alumni Networks
Opportunities for those further along in recovery to stay connected, give back, and support others. The expectation is a sense of belonging and purpose that strengthens one's own recovery while helping others.
Wellness Activities
Promoting holistic well-being through activities like mindfulness, exercise groups, or creative workshops as part of a healthy recovery lifestyle. The expectation is support beyond just stopping gambling, focusing on overall quality of life.
Long-term recovery support acknowledges that different challenges emerge at different stages of the journey. While early recovery might focus on managing urges and addressing immediate consequences, later stages often involve deeper identity work, relationship healing, and building a meaningful life that provides natural rewards to replace the artificial highs of gambling.
Alumni networks provide particularly valuable opportunities for those further along in recovery to maintain connection with a supportive community while also giving back through mentoring or facilitating groups. This dual benefit—strengthening one's own recovery while helping others—creates a sustainable model of ongoing support.
Wellness activities recognise that recovery is about more than just not gambling—it's about building a life worth living. Physical activity, creative expression, mindfulness practices, and social connection all contribute to overall wellbeing and resilience, reducing the likelihood of returning to gambling as a coping mechanism or source of excitement.
Key Expectations Underpinning All Services
Across all the service pillars described, there are fundamental expectations that individuals seeking support from lived experience organisations would have. These core principles shape how services are delivered and experienced.
Authenticity & Credibility
Services delivered by people with genuine, relevant lived experience of gambling harm and recovery, bringing unparalleled insight and understanding.
Empathy & Non-Judgment
A fundamental understanding of the shame, guilt, and complexity involved, creating a safe space without blame or stigma.
Hope & Inspiration
Demonstrating through peer presence that recovery is possible and achievable, even when it seems impossible.
Accessibility
Services available in multiple formats, at different times, potentially in multiple languages, and sensitive to diverse needs.
Confidentiality
Strict adherence to confidentiality policies to build trust and create safety for vulnerable disclosures.
Person-Centred Approach
Tailoring support to the individual's unique needs, goals, and circumstances, not a one-size-fits-all model.
These expectations reflect the unique value that lived experience brings to recovery support. The authenticity of having "been there" creates an immediate connection and trust that is difficult to establish otherwise. This authenticity must be paired with appropriate training and boundaries, but it remains the distinctive feature that draws many people to these organisations.
The emphasis on hope is particularly crucial in gambling recovery, where shame and despair are common. Seeing others who have overcome similar challenges provides tangible proof that recovery is possible, often when individuals feel most hopeless about their situation.
The person-centred approach recognises that while there are common patterns in gambling addiction, each person's journey is unique. Their circumstances, motivations, challenges, and strengths will differ, requiring individualised support rather than rigid programs. This flexibility and responsiveness to individual needs is a hallmark of effective lived experience support.
The Holistic Journey: More Than Just Stopping Gambling
In essence, individuals seeking freedom from gambling harms through a lived experience organisation expect more than just stopping gambling. They expect a holistic journey of recovery supported by people who truly understand, providing practical tools to rebuild their lives, emotional healing to address the pain, and a supportive community that fosters hope, resilience, and long-term well-being.
This comprehensive approach recognises that gambling addiction affects every aspect of a person's life—financial, emotional, relational, physical, and spiritual. Recovery, therefore, must address all these dimensions, not just the behaviour of gambling itself. It's about healing past wounds, building new skills and coping mechanisms, repairing relationships, establishing financial stability, and ultimately creating a life that is fulfilling enough that gambling loses its appeal.
The lived experience element is the cornerstone of this approach, offering unparalleled empathy, credibility, and proof that recovery is attainable. When someone who has walked the path of addiction and found their way to recovery says "I understand" and "it gets better," these words carry a weight and truth that can be transformative for someone still struggling.
This model of support doesn't replace professional services but complements them, creating a more complete ecosystem of recovery support. The integration of lived experience with professional expertise—whether in therapy, financial advice, or system navigation—creates a powerful combination that addresses both the practical and emotional aspects of recovery.
Ultimately, what individuals expect from lived experience organisations is not just help to stop gambling, but partnership on a journey toward a new way of living—one characterized by freedom, connection, purpose, and wellbeing. It's this comprehensive vision of recovery that makes lived experience support so valuable and effective.